Privacy Policy

Last updated: 11 August 2026

1. About us

Coastline Cards TCG is a trading-card business based in Bournemouth, England. We buy and sell Pokémon cards, trading-card collections and related products.

For data-protection purposes, the data controller is:

Legal name: Adam David Harrington
Trading name: Coastline Cards TCG
Address: 29 Verney Close, Bournemouth, BH11 8DD, United Kingdom
Email: coastlinecardstcg@gmail.com

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase from us or offer cards or collections for sale.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Your name;

  • Billing, delivery and correspondence addresses;

  • Email address and telephone or WhatsApp number;

  • Order, payment and transaction information;

  • Details of cards, collections or other items you offer to sell;

  • Photographs and descriptions of cards or collections;

  • Messages and correspondence exchanged with us;

  • Postage, delivery and tracking information;

  • Refund and return information;

  • Marketing preferences;

  • Website usage information, including your IP address, browser, device type and pages visited;

  • Cookie identifiers and similar technical information;

  • Information required to prevent fraud, resolve disputes or comply with legal obligations.

If we purchase a valuable collection from you, we may request additional information reasonably necessary to confirm your identity, ownership of the collection or payment details.

We do not normally collect special-category information, such as health information, ethnicity, religious beliefs or political opinions.

3. How we collect your information

We may collect personal information:

  • When you place an order through our website;

  • When you contact us by email, telephone, WhatsApp, social media or a website form;

  • When you ask us to value or purchase cards or a collection;

  • When you send photographs or descriptions of your cards;

  • When you subscribe to marketing communications;

  • When you create an account, if this facility is available;

  • Automatically through cookies and similar website technologies;

  • From payment providers, delivery companies and selling platforms used to complete a transaction;

  • From publicly available sources where necessary to prevent fraud or verify ownership.

4. How we use your information

We may use your personal information to:

  • Process and deliver orders;

  • Take payment and issue refunds;

  • Respond to questions and valuation requests;

  • Assess, purchase and arrange collection or delivery of trading cards;

  • Communicate with you about an order, sale or purchase;

  • Provide customer service;

  • Manage returns, disputes, complaints and chargebacks;

  • Maintain accounting and tax records;

  • Detect or prevent fraud, theft and misuse of our services;

  • Improve our website, products and customer service;

  • Send marketing where you have consented or where otherwise permitted by law;

  • Comply with legal and regulatory obligations;

  • Establish, exercise or defend legal claims.

5. Our lawful bases

UK data-protection law requires us to have a lawful basis for using your information. We generally rely on:

Contract

We process information when necessary to fulfil an order, purchase cards from you, arrange delivery, issue a refund or take steps at your request before entering into a contract.

Legal obligation

We process and retain certain information to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may process information where reasonably necessary to operate and protect our business. This may include customer service, record keeping, website security, fraud prevention, dealing with disputes and improving our services.

We consider the effect on your rights before relying on legitimate interests.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.

Withdrawing consent does not affect processing carried out lawfully before withdrawal.

6. Payments

Payments may be processed by third-party payment providers. These providers may collect payment-card, bank-account or other financial information directly from you.

Coastline Cards TCG does not normally receive or store your complete payment-card details. Payment providers process that information under their own privacy policies and security arrangements.

When we buy cards or collections from you, we may use the payment details you provide to make an agreed payment.

7. Who we share information with

We may share relevant information with trusted service providers where necessary, including:

  • Website-hosting and ecommerce providers;

  • Payment processors and banks;

  • Royal Mail, courier and delivery companies;

  • Email, communications and customer-service providers;

  • Accountants, professional advisers and insurers;

  • Website analytics, security and fraud-prevention providers;

  • Marketplaces or selling platforms through which a transaction takes place;

  • Law-enforcement agencies, courts, regulators or public authorities where legally required;

  • A buyer, seller or adviser if our business or its assets are sold or reorganised.

We only provide the information reasonably required for the relevant service. We do not sell personal information to third parties.

8. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include a UK adequacy regulation, the UK International Data Transfer Agreement, an approved UK addendum or another safeguard permitted by data-protection law.

9. Cookies

Our website may use cookies and similar technologies.

Essential cookies help the website function, keep the site secure, remember basket contents and process orders. These cookies do not normally require consent.

Analytics, advertising and other non-essential cookies will only be used where permitted and, when required, after you have given consent through our cookie banner.

You can accept, reject or manage non-essential cookies through the cookie controls on our website. You can also restrict cookies through your browser, although this may prevent parts of the website from working properly.

Further details should be provided in our Cookie Policy or cookie-settings panel.

10. Marketing

We may send offers, stock updates and other marketing where you have asked to receive them or where the law otherwise permits us to do so.

You can unsubscribe at any time by:

We may retain a minimal suppression record after you unsubscribe to ensure that we honour your request.

We will not sell your contact details to other businesses for their marketing.

11. How long we keep information

We retain personal information only for as long as reasonably necessary.

Typical retention periods are:

  • Order, payment, purchase and accounting records: up to seven years;

  • Customer-service enquiries and general correspondence: normally up to two years after the matter is closed;

  • Valuation photographs and collection details where no purchase takes place: normally up to 12 months;

  • Dispute, refund, fraud or legal records: until the matter is resolved and any applicable legal limitation period has expired;

  • Marketing information: until you unsubscribe or we determine that it is no longer required;

  • Cookie information: for the period stated in our cookie settings or Cookie Policy.

We may retain information for longer when required by law, necessary to resolve a dispute or needed to establish, exercise or defend a legal claim.

12. Security

We use reasonable organisational and technical measures to protect personal information against loss, unauthorised access, alteration, disclosure or destruction.

These measures may include secure website connections, access controls, reputable payment providers, account protection and limiting access to those who reasonably require it.

No internet service is completely secure. You should use strong passwords and avoid sending complete payment-card details through email, social media or WhatsApp.

13. Children

Our products may appeal to children, but online purchases and card-sale agreements must be made by an adult or with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent. If you believe a child has provided personal information without permission, please contact us so that we can investigate and, where appropriate, delete it.

14. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information;

  • Ask us to correct inaccurate or incomplete information;

  • Ask us to delete your information;

  • Ask us to restrict how information is used;

  • Object to processing based on legitimate interests;

  • Object at any time to direct marketing;

  • Receive certain information in a portable format;

  • Withdraw consent where processing relies on consent;

  • Complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.

To exercise a right, email coastlinecardstcg@gmail.com. We will normally respond within one month.

15. Complaints

Please contact us first if you have concerns about how we use your information:

Email: coastlinecardstcg@gmail.com

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

16. Third-party websites

Our website may contain links to third-party websites, marketplaces or social-media services. We do not control their privacy practices and are not responsible for their content or handling of personal information.

You should review the privacy policy of any third-party service you use.

17. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The current version will be published on our website with its latest revision date.

18. Contact us

Questions about this Privacy Policy or our use of personal information can be sent to:

Coastline Cards TCG
Adam David Harrington
29 Verney Close
Bournemouth
BH11 8DD
United Kingdom

Email: coastlinecardstcg@gmail.com