Returns & Refunds Policy

Last updated: 14 August 2026At Coastline Cards TCG, we want you to be happy with your purchase. This policy explains your rights to cancel an order, return products and request a refund.This policy does not affect your statutory rights under UK consumer law.

1. Change of Mind – 14-Day Cancellation Period

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.You must notify us within this 14-day period if you wish to cancel.Once you have notified us of your cancellation, you must return the goods to us within a further 14 days.To request a return, please contact us at:Email: coastlinecardstcg@gmail.comPlease include your name, order number and the item(s) you wish to return.

2. Condition of Returned Items

Returned items must be appropriately packaged and returned in the same condition in which they were received.You may inspect an item as you reasonably would in a physical shop. However, we may make an appropriate deduction from your refund if the item's value has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics or condition.For individual trading cards, please ensure that cards are returned securely protected and in the same condition as supplied.

3. Sealed Trading Card Products

Sealed products such as:Booster packsBooster boxesElite Trainer Boxes (ETBs)Collection boxesTinsBlister packsDecksOther factory-sealed TCG productsshould be returned unopened and with their original factory seals intact when exercising a change-of-mind cancellation.Opening packaging, removing factory seals or otherwise handling a product beyond what is reasonably necessary may substantially reduce its value and may result in a deduction from the refund where permitted by law.We cannot guarantee the contents, pull rates, card grades or specific cards contained within sealed/randomised trading card products.Nothing in this section limits your statutory rights where an item is faulty, damaged, misdescribed or otherwise not in conformity with the contract.

4. Individual Trading Cards

The condition of individual cards will be stated in the product description where applicable.Because condition can significantly affect the value of collectible cards, returned cards must be securely packaged to prevent damage during transit.If a returned card has been damaged, altered or handled beyond what is reasonably necessary while in your possession, we may reduce the refund to reflect any resulting loss in value, where permitted by law.

5. Graded Cards

Graded cards must be returned with the original grading slab, label and security features intact.Slabs that have been opened, cracked, tampered with, altered or damaged while in the customer's possession may be subject to a reduction in refund reflecting the resulting loss in value.Grades issued by third-party grading companies such as PSA, CGC, Beckett or ACE are the opinion of the relevant grading company. Coastline Cards TCG does not independently guarantee that a card would receive the same grade if resubmitted.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, significantly not as described, or you receive the wrong item, please contact us as soon as possible at:coastlinecardstcg@gmail.comPlease provide your order number and photographs of the item and packaging where possible.Your statutory rights under the Consumer Rights Act 2015 apply to faulty or misdescribed goods and are separate from the 14-day change-of-mind cancellation rights described above.Where legally required, we will provide an appropriate remedy, which may include a refund, replacement or other remedy.

7. Return Postage

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods unless we agree otherwise.We strongly recommend using an appropriately insured and tracked postal service, particularly when returning valuable cards or graded cards.Where goods are faulty, damaged, incorrect or otherwise not in conformity with the contract, we will cover reasonable return costs where required by law.

8. Refunds

Once your return has been received and inspected, we will process any refund due.Where you validly cancel the entire order under your statutory cancellation rights, we will refund the price paid for the goods and the cost of our standard delivery option, where required by law.If you selected a more expensive delivery method, such as express or premium delivery, we are not required to refund the additional amount above the cost of our standard delivery service.Refunds will normally be made using the original payment method.We will issue refunds within the timescales required by applicable UK consumer law.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at coastlinecardstcg@gmail.com.If the order has already been dispatched, you may need to return it in accordance with this policy.

10. Items Not Covered by Change-of-Mind Cancellation Rights

Certain products may be excluded from the statutory right to cancel where an exemption under UK consumer law applies, including certain goods that are genuinely made to the customer's specifications or clearly personalised.Any applicable exclusion will be made clear before purchase where relevant.This does not remove your statutory rights if the goods are faulty, damaged, misdescribed or otherwise not in conformity with the contract.

11. Pre-Orders

If an item is sold as a pre-order, the expected release or dispatch information will be displayed on the product page where available.Your statutory cancellation rights are not removed simply because an item is a pre-order.

12. Contact Us

For cancellations, returns, damaged orders or refund enquiries, please contact:Coastline Cards TCGEmail: coastlinecardstcg@gmail.com
Website: www.coastlinecardstcg.co.ukPlease include your order number when contacting us so that we can deal with your request as quickly as possible.

Nothing in this Returns & Refunds Policy is intended to exclude or restrict any rights that consumers have under applicable UK consumer law.